Getting good references is CRITICAL in finding your vehicle if your customer isn’t making their payments. Get at least six of them and make sure you get the names, phone numbers, and addresses of the closest people in your customer’s life (Mom, Sister, Best Friend.) Make sure you verify them to make sure the phone number is right and not disconnected.
If your customer isn’t making their payments and avoiding you just call their Mother to try to find them. Believe me, you’ll hear from them right away. The reference will worry and call the customer and make the situation seem much worse than it actually is. It also will embarrass the customer because they don’t want their family and friends knowing that they are a dead beat. Believe me it works.